Refund Policy
FanSuite MGMT — Pluto Promotions LLC (“we”, “us”) aims to be clear and fair about refunds. Please read this policy before purchasing.
Summary
24-hour cancellation
You can cancel within 24 hours only if delivery has not started. Once you request cancellation before delivery begins, you are eligible for a full refund.
After delivery starts
Once campaigns are live and delivery has started, no full refunds are available. We commit resources and begin execution at that point.
Verified issues on our side
If we cannot begin or continue service due to a verified technical or operational issue on our end, we may provide a partial refund or service credit (up to 50%) at our discretion.
Crypto refunds
Crypto refunds are processed back to the original wallet address used for payment. We do not send refunds to a different wallet.
Full policy
- Cancellation before delivery: You may cancel and receive a full refund if you request cancellation within 24 hours of purchase and delivery has not yet started.
- After delivery has started: Once we have begun delivery of your campaign, no full refunds are available. We allocate resources and execute from that point forward.
- Verified issues on our end: If a verified technical or operational failure on our side prevents us from starting or continuing service, we may offer a partial refund or service credit (up to 50% of the amount paid) at our sole discretion.
- Crypto payments: Any refund for a payment made in cryptocurrency will be processed to the original wallet address that was used for the payment. We cannot send crypto refunds to a different address.
Questions
For refund requests or questions, reach us at support@fansuitemgmt.com or via Telegram / Instagram @fansuitemgmt. Response times are fast and we will work with you within the terms above.